Refund policy
Refund Policy
At Dar Ul Shifa Naturals, customer satisfaction is important to us. We carefully check and pack every order before dispatch to ensure that you receive your products in good condition.
🔄 Refund & Return Eligibility
A refund or replacement may be considered in the following situations:
- You received a wrong product.
- The product was damaged during delivery.
- The parcel contains a missing item due to an order-processing issue.
- The product has a genuine quality or packaging issue that is reported promptly after delivery.
📦 Damaged or Incorrect Orders
If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery. You may be asked to provide clear photographs or videos of the parcel and product so that we can review the issue.
❌ Change of Mind
Refunds or returns are generally not accepted simply because a customer has changed their mind, unless otherwise agreed by Dar Ul Shifa Naturals.
💰 Refund Process
Once your claim has been reviewed and approved, we will inform you about the available refund or replacement process. Refunds, where applicable, will be processed using an appropriate payment method agreed with the customer.
🚚 Return Shipping
If the issue is confirmed to be due to an incorrect, damaged, or defective product supplied by us, we will guide you regarding the return or replacement process.
⚠️ Important Note
For hygiene, safety, and product-quality reasons, opened or used products may not be eligible for return or refund, except where required by applicable law.
Dar Ul Shifa Naturals reserves the right to review each refund or return request individually.
For refund or return assistance, please contact our customer support team with your order details.
Dar Ul Shifa Naturals
Quality Herbal Products • Trusted Service
